Terms and conditions
*Please note a valid passport or EU identity card are required for all guests to check in. We legally cannot accept anyone without either of these documents. Drivers license, non-EU identity cards or EU residence cards are not acceptable. In the case you require a visa to live in the EU, we also require those details.
Read all the following information carefully to ensure a pleasant stay with us. By accepting our terms and completing the booking process you confirm that you have read and agree to all terms. Always check the details of your booking to ensure they are correct.
1) Standard Cancellation Policies:
* Cancel by 17h two days prior to your arrival date: 0% cancellation fee
* Cancel by 17h the day before your arrival date: 50% of the first night
* Cancel on your arrival date: 100% of the first night
* No show and no cancellation: 100% of the first two nights; the remaining nights will be canceled
Promo Code Conditions: Some promo codes require to make a full prepayment by the credit card you booked with and underlay special cancellation and modification policy. Details concerning such special promo codes are listed on our website in the section “Special Offers”.
Cancellation accepted by email only to info@czech-inn.com. You can call, however, an email is still required. Cancellations are only valid once you receive a cancellation confirmation from us. If you do not receive a response it means we have not received your cancellation request! Please keep a copy of the cancellation email, in case you are requested to show it.
1a)****New Year’s Holiday Conditions****
Date Period: 28.12.18 – 01.01.19
Minimum stay applies
Payments: 100% prepayment upon booking
Booking validity: we reserve the right to cancel bookings that cannot be prepaid in advance
Cancellation and modifications: accepted at our discretion, no refunds guaranteed.
No show: if you fail to arrive and don’t advise us in advance, all remaining nights will be cancelled with no refund available.
1b)****2019 Holiday Conditions****
Easter: 18.04 – 22.04.19
Ascension: 30.05 – 01.06.19
Pentecost: 07.06 – 09.06.19
Corpus Christi: 20.06 – 22.06.19
Minimum stay applies
Payments: 100% prepayment upon booking
Booking validity: we reserve the right to cancel bookings that cannot be prepaid in advance
Cancellation and modifications: accepted at our discretion, bookings are fully nonrefundable.
No show: if you fail to arrive and don’t advise us in advance, all remaining nights will be canceled with no refund available.
2) Booking Validity:
* Groups of 9+ people, contact us for consultation – info@czech-inn.com. Group bookings made via this booking engine may not be accepted! This applies also if you make multiple bookings for a group.
* No room hopping! We only allow bookings with room changes that are necessary because of low availability.
* Age restrictions for dorm rooms: only guests aged 18-39 will be accepted into dormitory rooms. Book a private room if you don’t meet these criteria.
* Bookings for 7+ nights are subject to a prepayment and adjusted cancellation conditions.
* Every guest must have their own bed. No bed sharing in dorms!
* A private room means you are guaranteed exclusive use of the room, even if there are more beds than people booked.
* Booking multiple beds in shared dormitory rooms does not guarantee you will be accommodated in the same room. Small groups are recommended to book private rooms or contact us for private dorms. A request for a private dormitory room does not guarantee it will be provided. We will confirm with you after booking if it is possible or not.
* On occasion, due to the nature of hostels, it can happen that guests need to move rooms during their stay. We do our best to limit this but it is not always possible to avoid.
3) Payments:
* No payments are processed during the booking process.
* Accommodation is payable at the time of check-in, except bookings which include the holiday periods listed above in 1), or unless otherwise specified.
* We accept CZK and EUR as well as credit/debit cards.
* If you require a confirmation of your booking for a visa application, we will require a full non-refundable prepayment.
4) Check in / Check out time:
* Reception is open 24 hours a day.
* Check in to rooms is available from 15h.
* Check out from rooms is strictly until 12h; a penalty will be levied for late check-out.
* A luggage room is available for your arrival/departure day.
5) Prices:
Prices displayed through this booking engine are the most up to date and therefore valid and might differ from prices displayed elsewhere. A confirmed booking is an agreement for the room and price available at the time of booking. Prices are subject to change, however, your original booking price remains valid at all times.
6) What’s included?:
* Private rooms – All taxes, bed linens and towels.
* Dorm rooms – All taxes and bed linens. Towels may be rented.
* Breakfast is not included in the price but may be purchased daily from reception.
7) Damage clause:
* By accepting Czech Inns terms, you acknowledge and accept responsibility for any damage caused to Czech Inn (including its staff, other guests or neighbors) by you, members of your group, or anyone invited to Czech Inn by your group. Further, you hereby authorize Czech Inn to charge your credit card (used for making this booking) for the entire amount required to restore the damaged area back to the condition it was prior to your arrival.
* Noise and disturbance are not acceptable. Disrespect of our in-house rules may result in you being asked to leave and/or to pay a fine(s).
8) Promo Codes:
Extra conditions may apply, such as prepayment and non-refundable conditions.
Please note that by using a promo code, you acknowledge that your name and booking details may be shared with the person or company who the code is connected with.
9) Smoking:
We are a non-smoking property. If you are found to be smoking within the property, you will be immediately fined 1,000 CZK (40 EUR).
10) EET
According to Czech law, a vendor is obliged to provide the customer with a receipt. At the same time, the vendor is bound to file that payment with the tax authority online; in case of a technical failure, within a period of maximum 48 hours.
Podle zákona o evidenci tržeb je prodávající povinen vystavit kupujícímu účtenku. Zároveň je povinen zaevidovat přijatou tržbu u správce daně online; v případě technického výpadku pak nejpozději do 48 hodin.
We look forward to welcoming you, happy and safe travels!
Czech Inn, Prague, Czech Republic.
